@Lostby7 wrote:

Amazing!
I think they understand exactly how well this community communicates with each other and getting bad press for customer service would really hurt.

Tell that to Magellan!!! They make a great product which I’ve never had any problems with except for what I caused myself (cracking the window), but their customer service is AWFUL to say the least. I’ll stick by Magellan because of the reliability and durability, but I sure wish they gave a damn about us cachers.

I have had a similar experience with Garmin customer service as Bear Bear. I was very impressed with them replacing a $79.00 yellow etrex which had a worn out rubber band and torn out page button cover. Much better than what we get on our cars which cost a lot more…

I’ve never used anything but Garmins, but they’ve certainly won me as a customer for life.

cYa, Jim

I bought their MetroGuide Mapsource program to install into my GPS and I can’t seem to be able to get the unlock code for the software. I’ve had to make several e-mails and they only seem to be concerned about the fact that I neglected to register my garmin vista gps which I purchased in January (because I tend to not register small electronics as I don’t like to get excessive junk mail) rather than the issue about the software I purchased last month.

Has anyone else had this problem?

No, but…

I just got off the phone with Garmin. The Metroguide software does not require an unlock code (except for one particular version in Australia, you didn’t buy that did you?). Are you sure you didn’t buy City Navigator?

NOW, assuming you did buy City Navigator, there should be a coupon in the package with ONE unlock code good for ONE GPS. If you need to use the software on more than one, you can buy additional unlock codes (I think they cost about 1/3 the price of the software retail price.)

If you got a defective package without a code, take it back to the retailer and get another copy. I have never heard of this happening, but obviously it is not impossible.

If you bought the software used, grey market, off Ebay, or otherwise from an unreputable source, well, you’re probably out of luck. If you register your GPS, they will sell you an unlock code for it, but you should probably just try to return it and get a working copy. (Missing the unlock code means it is virtually worthless as a GPS map.) Otherwise, you will be out another $50 or so to get the new code.

The reason they were asking you about registration was that they require you to be registered to sell you a new unlock code. However, once they got everything organized, they would have told you that Metroguide has no unlock codes anyway (and is borderline obsolete to boot.)

We had a similar issue with the band around our Garmin. The fact that they agreed to fix it and then just replaced it at no charge is something. It’s nice to know that some companies still do believe that customer service is important.

I was having problems with my map 60CSX losing satellite signal while I was out in the field. Just go blank. Called customer service told them the problem. The guy said “Huh!?!? Send it in and we’ll look at it.” Well I was a tad nervous about sending it in so I continued to use it and it still had problems. So, I sent it in last Friday, they received it on Monday and had a spankin’ brand new unit show up from the UPS guy in my hands when I got home from work tonight. They never said anything about warranty or anything. That sold me. I’ll use a Garmin forever. Do ya think that if I send in Old Blue after is bounce down the highway and run over by a semi that they’ll replace that one too?

And they’re not made in China!