curios about magellan help

[HOT TROT]

Just curious about cachers’ experience with magellan support. Any thoughts/ commentsx helpful.

[benny7210]

NOT GOOD !!

Costumer service is almost nonexistent. I had dealt with them on six occasions. Each phone call lasted nearly one hour. And the person that you talk to over in Pakistan could care less that your handheld don’t work. Need less to say that I now own a Garmin. The truth is I liked my Garmin so well that I now own three. I have a GPS60 for myself and a Etrex for my wife and a StreetPilot for the truck.

I hope that you have better luck in dealing with them than I did.

[benny7210]

I think I talked to this very person when I had my problems with my Magellan………………

Mujibar was trying to get a job at the Magellan service center in India.

The Personnel Manager said, “Mujibar, you have passed all the tests, except one. Unless you pass it you cannot qualify for this job.”

Mujibar said, “I am ready”

The manager said, “Make a sentence using the words Yellow, Pink and Green.”

Mujibar thought for a few minutes and said, “Mister manager, I am ready”

The manager said, “Go ahead.”

Mujibar said, “The telephone goes green, green, and I pink it up, and say, ‘Yellow, this is Mujibar.'”

Mujibar now works as a technician at a call center for hand held GPS problems.
No doubt you have spoken to him… I have.

[Frizz]

Funny you should ask, I called the Magellan help line Thursday. The clip on the top of my new eXplorist 600XL broke. They gave me a return authorization #, and a shipping address in Texas, and told me to send it in and expect it back in three weeks. Because I’m leaving to go to Geowoodstock in 3 1/2 weeks, and after all of the stuff I’ve heard about Maggellan tech support, I told them that I would delay sending the unit in until June so I could have it for sure on my trip. they agreed to that. I will let you know about their service in late June (I hope!).

[GeoPink]

I have dealt with Magellan’s Customer Service on a couple of occasions.

The key is getting past “Rita” from India and getting through to someone who can actually help you. But then again, this is true of any Customer Service Department for any product.

I have had successful phone calls and speedy product repairs.

While I can’t say their service is superior, I can’t say it is terrible either. I’d give them a “6 out of 10” overall.

Now, when it comes to what really matters like holding a signal in heavy woods… there’s still no question. Magellan all the way!

I own five Magellans and have no reason to go looking elsewhere.

[Frizz]

I should add that I really love my eXplorist 600XL, and find that it has the most accurate signal of any GPS I have compared it to.

[TyeDyeSkyGuy]

I too love my Magellan and would not trade it except for a new one.

As to customer service, I’ve had two occasions where they helped me quickly and saved the day. But, I’ve also had a couple not so good experiances.

I’ve currently been waiting for a replacement screen cover since before the new year.

[Author]

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