This topic contains 13 replies, has 8 voices, and was last updated by 
sandlanders 12 years, 9 months ago.
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Just got 100% zero hassle credit from Keen with an online warranty claim.
Talked to the very polite American speaking woman, sent them a picture of my shoes and a minute later I’m emailed a code for $110 for the online Keen store, plus I get to keep my old shoes!
The credit is the amount required to exact replace the defective shoes, but the credit may be used for anything for up to a year.
FYI Keen shoes carry a one year warranty and 2 year guaranty to stay dry.
I personally own 5 pairs of different Keen footwear and this was my first problem I have ever had. The shoes are over 10 months old and I just discover they carried a year warranty that was easily claimed.
Happy Keen Customer!! 😀
I LOVE KEENS! If I could wear them all the time, I would. I even have steel toe Keens for work.
My son only wears Keens too. Thanks for the info, good to know!
I bought two pairs last month…quality is amazing. I got a pair of deck shoes and steel-toed work boots. Good to see there are a still a few companies who have great customer care.
My customer service faves so far are:
Garmin
REI
Nike (online)
…and believe it or not, Best Buy.I hope I never need to add KEEN to the list but I glad to hear it may make the cut as well.
OK KEEN is in my top 3 for customer service. I broke off a eye-hook for my work boots and filed a warranty claim. I specifically stated I was not asking for a refund or replacement. I just stated that I thought they should be using solid steel for the hooks rather than a brittle cast material. I was just now granted a $180 credit for the store…..I’m torn about using the credit; what to you think?
@lostby7 wrote:
OK KEEN is in my top 3 for customer service. I broke off a eye-hook for my work boots and filed a warranty claim. I specifically stated I was not asking for a refund or replacement. I just stated that I thought they should be using solid steel for the hooks rather than a brittle cast material. I was just now granted a $180 credit for the store…..I’m torn about using the credit; what to you think?
Initial thought is to ‘reward them’ by taking them up on their generous offer, and buying another pair or two of something different – they make a lot of different shoes for a myriad of uses, e.g. tough & rugged ‘water shoes’, running/trail shoes, casual shoes. That will give you a few more opportunities to sample their great products, and if you like them, reward Keen with a sprinkling of positive reviews. Regarding your current shoes, have the eye-hook replaced by a local artisan.
Just a few thoughts. (You might detect that we are also fans of Keen, and own quite a few of their shoes.) 🙂 🙂
This thread caused me to look at Keens and I found a pair of “Voyageur Mid” that fit my wide feet. I wore them 1 Friday in the office (jeans day) and then took them to Belgium on a work trip knowing I was going to be caching on the weekend.
17+ miles of walking on wet cobblestones, pavement, trails, etc. in the rain/snow and my feet were fine. Coupled with a good pair of merino wool mix hiking socks these shoes ROCK.
Thanks to the forum thread Keen has a happy new customer.
for Keen Customer Service!
My 1st pair of Keens I ever bought were a pair of sandals. I can’t remeber what pup though it was their chew toy, but the ate the back heel strap in half.
Not a huge deal as the Shoe Elf in Rice lake sewed it back up and you can hardly see stitch lines. Then later, the decided to chew the laces. Well, I just kinda tied the pieces together and didn’t worry about it. Well, I had an idea this morning. Called them up and got to talk a very nice gal. I asked her Iif I could by replacement laces. She said I could not buy a pair, but that they could send me a free a pair. And there ya have it!I also ordered a pair of these today.
I plan on using them this summer on my trip to Norway. Those and these.
Erickson PCTs?
Waiting for FedEx to deliver something today. Sure hope it’s my free pair of Keens, since I didn’t order anything! 😉
<3 :yes: :yes: :yes: <3
Those are really cute!
Very nice….here’s mine
Red must be the “in” color this year. 😉
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