Keen Footwear Customer Service.. Wow!!

[f1rebirds]

Just got 100% zero hassle credit from Keen with an online warranty claim.

Talked to the very polite American speaking woman, sent them a picture of my shoes and a minute later I’m emailed a code for $110 for the online Keen store, plus I get to keep my old shoes!

The credit is the amount required to exact replace the defective shoes, but the credit may be used for anything for up to a year.

FYI Keen shoes carry a one year warranty and 2 year guaranty to stay dry.

I personally own 5 pairs of different Keen footwear and this was my first problem I have ever had. The shoes are over 10 months old and I just discover they carried a year warranty that was easily claimed.

Happy Keen Customer!! 😀

[Curly Girls]

I LOVE KEENS! If I could wear them all the time, I would. I even have steel toe Keens for work.

My son only wears Keens too. Thanks for the info, good to know!

[Lostby7]

I bought two pairs last month…quality is amazing. I got a pair of deck shoes and steel-toed work boots. Good to see there are a still a few companies who have great customer care.

My customer service faves so far are:
Garmin
REI
Nike (online)
…and believe it or not, Best Buy.

I hope I never need to add KEEN to the list but I glad to hear it may make the cut as well.

[Lostby7]

OK KEEN is in my top 3 for customer service. I broke off a eye-hook for my work boots and filed a warranty claim. I specifically stated I was not asking for a refund or replacement. I just stated that I thought they should be using solid steel for the hooks rather than a brittle cast material. I was just now granted a $180 credit for the store…..I’m torn about using the credit; what to you think?

[huffinpuffin2]

@Lostby7 wrote:

OK KEEN is in my top 3 for customer service. I broke off a eye-hook for my work boots and filed a warranty claim. I specifically stated I was not asking for a refund or replacement. I just stated that I thought they should be using solid steel for the hooks rather than a brittle cast material. I was just now granted a $180 credit for the store…..I’m torn about using the credit; what to you think?

Initial thought is to ‘reward them’ by taking them up on their generous offer, and buying another pair or two of something different – they make a lot of different shoes for a myriad of uses, e.g. tough & rugged ‘water shoes’, running/trail shoes, casual shoes. That will give you a few more opportunities to sample their great products, and if you like them, reward Keen with a sprinkling of positive reviews. Regarding your current shoes, have the eye-hook replaced by a local artisan.

Just a few thoughts. (You might detect that we are also fans of Keen, and own quite a few of their shoes.) 🙂 🙂

[CodeJunkie]

This thread caused me to look at Keens and I found a pair of “Voyageur Mid” that fit my wide feet. I wore them 1 Friday in the office (jeans day) and then took them to Belgium on a work trip knowing I was going to be caching on the weekend.

17+ miles of walking on wet cobblestones, pavement, trails, etc. in the rain/snow and my feet were fine. Coupled with a good pair of merino wool mix hiking socks these shoes ROCK.

Thanks to the forum thread Keen has a happy new customer.

[cheezehead]

:like: for Keen Customer Service!
My 1st pair of Keens I ever bought were a pair of sandals. I can’t remeber what pup though it was their chew toy, but the ate the back heel strap in half.
Not a huge deal as the Shoe Elf in Rice lake sewed it back up and you can hardly see stitch lines. Then later, the decided to chew the laces. Well, I just kinda tied the pieces together and didn’t worry about it. Well, I had an idea this morning. Called them up and got to talk a very nice gal. I asked her Iif I could by replacement laces. She said I could not buy a pair, but that they could send me a free a pair. And there ya have it!

I also ordered a pair of these today.

I plan on using them this summer on my trip to Norway. Those and these.

[huffinpuffin2]

Erickson PCTs? :like: :like:

[cheezehead]

@huffinpuffin2 wrote:

Erickson PCTs? :like: :like:

Yup Yup!

[sandlanders]

Waiting for FedEx to deliver something today. Sure hope it’s my free pair of Keens, since I didn’t order anything! 😉

[sandlanders]

<3 :yes: :yes: :yes: <3

[Trekkin and Birdin]

Those are really cute!

[Lostby7]

Very nice….here’s mine

[sandlanders]

Red must be the “in” color this year. 😉

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