My new snowblower doesn’t engage the drive for the wheels. Everything else works just fine. Called Lowes last Saturday, and they said they would call me on Monday to schedule a time to pick it up. Call never came.
I called them on the way home yesterday. They said they had scheduled a pickup next Tuesday morning. (I won’t do the all caps I used on them when I was on the phone with them) Without telling me about it.
After several times of being sent to someone else, and several “we will call you back in a couple minutes” and telling them it isn’t acceptable to wait a week and a half for help when my wife is a disabled vet, our daughter has a heart condition and our son has multiple health issues.
That changed their attitude. They said they would call me today between 9-10 to talk about when they would pick up ours and drop off a new one to replace it.
They never called. I’m trying to work on holding my temper long enough to make a phone call once school is over.
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