She played nice when they had complete control of her system. So, it does not appear to be too bad. She let them control her computer to download some crap clean up tool you can download free. I found a few cookie collectors, but nothing too serious. The malware scans came back clean. The charge had not reached her Credit card company. After a brief discussion, they said they will take care of it they know the scam. She gave them enough money (or so they thought) that there was not too much damage done. I have read that if you refuse payment when they have control they start deleting your files. I guess that is what happens to trustworthy people.
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