The WGA website uses browser “cookies” to, among other things, let the website know that you are logged in. Generally, unless you have privacy concerns, we would not recommend that you clear all browser cookies, as that will affect your experience using other websites. You can delete just the cookies created by the WGA Website by clicking the link below. NOTE: You will be LOGGED OUT of the website after clicking the link. DELETE COOKIES FOR THE WGA WEBSITE
Some issues that you encounter with your WGA website account can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies.
Supported Browsers
Some browser issues may be caused by the browser itself. For optimal viewing and security we recommend that you keep your browser up to date. You’ll find a list of the latest browsers at Browse Happy.
Force Refresh
A force refresh or reload will cause the browser to re-check with the web server to make sure it has the latest copy of the web page you are viewing. Here are keyboard shortcuts for force refreshing your browser:
- Windows: Ctrl + F5
- Mac/Apple: Apple + R or Cmd + R
- Linux: F5
Clearing Your Browser Cache
If you are experiencing problems displaying WGA website pages, clearing the browser cache is a good first step to try to resolve the issue.
Each time you access a web page, your web browser stores a temporary copy of the files needed to display the web page to you. Those temporary files are called the browser cache. If your cache is not updating properly or if it’s stuck, you could be viewing an older version of some of the supporting files that run the WGA website. If you clear the cache, this will force your browser to fetch all of the files for a website again, so you will see the most recent version of the page.
Instructions for clearing your browser cache will be different for each browser and version.
Note: It is also possible for your Internet Service Provider or corporate IT department to create a cache at the network level. This means that instead of viewing the WGA web server for some files, the ISP or corporate IT has created a cache to store files on their network to try to reduce bandwidth costs and also to make loading some web pages faster. If a network-side cache is causing you trouble, you most likely just need to wait for it to clear out on its own.
Logging out/Preview issues
If you find yourself getting logged out from the WGA Website frequently, it’s possible you don’t have third-party cookies enabled in your browser.